Tata Consultancy Services (TCS) has announced a strategic collaboration with Salesforce to expand the use of artificial intelligence (AI) in the manufacturing and semiconductor industries. This partnership aims to help businesses leverage AI for smarter sales processes, predictive analytics, and improved service efficiency.
As part of this initiative, TCS has introduced three key AI-powered solutions:
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- Semiconductor Sales Accelerator – A data-driven approach to optimise sales performance.
- Seller for the Future – A predictive analytics tool offering near real-time insights and personalised recommendations.
- Digital Field Service – A solution providing field technicians with real-time data, predictive maintenance insights, and automated scheduling.
By integrating AI and cloud capabilities with industry-specific expertise, TCS and Salesforce seek to address the challenge of unlocking business value from unstructured data silos. The initiative is expected to enhance decision-making, shorten sales cycles, and improve service delivery for manufacturers and semiconductor suppliers.
Prashant Shirgur, Global Head of Enterprise Solutions for Technology, Software, and Services at TCS, highlighted the importance of real-time information in the competitive semiconductor market. He emphasised that TCS’s AI-powered solutions will empower clients with actionable insights to drive growth and operational efficiency.
This collaboration marks a significant step in digital transformation for the semiconductor and manufacturing industries, helping companies optimise processes and improve customer engagement through AI-driven solutions.
